At Dialog, we are on a mission to build the best sales agent for e-commerce.

We believe generative AI is the perfect opportunity to bring the best of the in-store experience online:

• extensive knowledge about the brand and its products
• tailored advice based on previous orders

We launched on Shopify with Q&A on product pages. In 2026, we’re scaling Dialog to new e-commerce engines and upgrading the experience with smarter qualification, an agent that runs across the entire store, and AI-powered search.

We wrote our first line of code in January 2024, started commercializing in September 2024, raised $4.4M in November 2025 and now have more than 100 paying customers.

Brands we work with

The role

We are looking for a Product Designer to help us make Dialog both powerful and effortless to use.

You will work on two deeply connected product experiences.

First, the shopper-facing experience: the interface used by end customers on e-commerce websites across desktop and mobile, with a strong mobile-first, responsive web design mindset. The challenge is to reinvent how users browse e-commerce stores in the era of agentic commerce.

Second, the merchant-facing SaaS platform: the interface used by e-commerce teams to configure, manage, and improve their AI agent. The challenge here is to make complex concepts feel simple: RAG, guidelines, knowledge bases, product linking, qualification flows, conversational analytics, and recommendation performance.

You will be involved across the full design cycle: problem discovery, user research, exploration, prototyping, UI design, handoff, impact measurement, and iteration. We expect our Product Designer to design for both engineers and AI coding assistants, and to be curious about how AI is already changing design roles. You will work closely with the founders, engineering, and customer-facing teams.

This role is for someone who enjoys thinking deeply about product strategy while also caring about the details of a flow, component, empty state, or micro-interaction.

Mission

• Design across B2B and B2C product contexts

  You will design complete user journeys, from early exploration to production-ready interfaces. You will work across two product contexts: a desktop-first B2B SaaS platform for merchants, and a B2C conversational shopping experience used by end customers across desktop and mobile. For the B2C experience, you will need to think mobile-first and design responsive web experiences that feel natural on mobile, while being aware of the differences between native mobile app design and responsive mobile web design.

• Shape Dialog’s conversational experience

  You will work on how Dialog introduces itself, asks questions, recommends products, compares options, handles uncertainty, requests clarification, and helps users make purchase decisions. You will help us define the UX patterns of a great AI sales agent: not a gimmick, not a generic chatbot, but a real product advisor.

• Contribute to an AI-ready design system

  You will help us structure and improve our design system so we can ship faster while maintaining a high level of visual and interaction quality. You will build clear Figma variables, rigorous components, variants, states, and naming conventions that make the system easy to use for designers, engineers, and AI coding assistants such as Claude Code or Cursor.

• Collaborate closely with engineering

  Dialog is a technically complex product. You will work daily with engineers on topics such as AI agents, vector search, OpenSearch, RAG, qualification flows, dashboards, and e-commerce integrations.

  You do not need to be a developer, but you should enjoy understanding how the product works in order to make better design decisions.